Novant Health is prepared to care for you. Call your physician if you think you have the coronavirus or call 877-9NOVANT if you don’t have one. Learn more »

Visitor restrictions are in effect. Nonessential appointments may be rescheduled. Learn more »

    Patient Tools
    Patient Tools  /  FAQs

    FAQs

    Access quick answers to your questions about office policies.

    What types of health insurance plans do you accept?

    For your convenience, we file most types of insurance, including Medicare. For a complete list of insurance companies and accepted plans, please visit our "Accepted Insurance" page.

    What do I need to bring with me to my appointment?

    Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications.

    On which holidays is your office closed?

    Our office is closed on the following holidays: New Year's Day, Good Friday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas.

    In order to see a specialist, do I need a referral from my primary care physician?

    To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan. Often, this information is listed on your insurance card or can be obtained by calling your insurance company. Our medical providers can refer you to a specialist if your health situation or health insurance plan requires it.

    How do I have my medical records sent to another practice?

    To release records to a specialist or another practice, we need your written permission. We have release forms available in the office. The process of transferring records requires approximately two weeks for completion.